Frequently Asked Questions

Q.   Can my child attend The Hive, Out of School Club for part of their booked session?

  • Breakfast club operates from 7.45am - 8.40am and after school club from 3.15pm - 6.00pm.   You can bring/collect your child at any point during these times, however you will be charged for the full cost of the session.   Collection must be made by 6.00pm, otherwise a fine of £1 per minute you are late will be charged.  

Q.   How do I book an emergency session for my child? 

  • Please contact The Hive Administrator via who will see if there is space available to accommodate you.    You will then be advised of the session fees which must be paid before the sessions are taken.  

Q,  Can I start my child mid-way through the year?

  • Please contact The Hive Administrator via who will be able to advise if there is space to accommodate your request.   If there is, you will need to complete the paperwork (which can be found at the bottom of this page) and return it to school along with the fees for the sessions in advance of your child commencing at The Hive.  

Q.  My child is due to start at The Hive, however I have not been given the gate code?

  • This will not be needed during 2021-22.   The gate will be manned and you will drop your child off in the morning and in the afternoon your child will come out to you.   All children will be collected from the OSC Gate, please remember to social distance from the person in front of you.    

Q.  Why do I have to pay a month in advance for my child's sessions?

  • This is so we can identify how many spaces we have month on month and allows us to plan the necessary resources and food and ensure that staff are paid.

  • Payments can be made weekly as long as the total cost of the invoice is paid in full by the 20th of the month (this date must be adhered to whether or not the school is open).

Q.  Why am I chased regularly about not paying my invoice?

  • Contracts are signed by parent/carers at the beginning of the year to confirm that you will adhere to the Club's policies including making payment in full by the 20th of the month.    Late payments impact on the administration of the registers and invoices for the following month as well as hindering the ordering for resources and food for the children for the next month in a timely fashion. 

  • A reminder is sent out approximately two days before the invoice is due and an automated letter is sent out around the 21st of the month to those whose payment has not been received by school i.e. notification by childcare company, Parentpay or Bank account.  

Q.  Can I receive my invoice by email?

  • Yes.  If you would like to receive it by email please email to request this.   This is to ensure that we have your correct email address.

Q.  My child is going on a school residential, do I have to pay for these days?

  • From 2020, no charges will be made for those children attending residentials on the days when they would normally attend at The Hive.   All other days will be charged in full, whether or not your child attends unless in exceptional circumstances which have been authorised by the Headteacher.   It is unknown at present whether residentials will be able to take place during 2020-2021.

Q.  My child is in Year 6 and I pay all my fees by Childcare vouchers.  If my account is in credit, how do I claim this back at the end of the school year?

  • Unfortunately due to the tax implications, school is not able to refund you directly for any overpayment made by Childcare Vouchers.   School refund the childcare company and then it is up to the parent/carer to request a refund from them.   To ensure that you are not in credit at the end of the academic year, we suggest that you reduce your amount of payments to your childcare company as the year comes to a close.

Q.  My child is starting school in September, can I put their name on the application form for my child that already attends at The Hive?

  • You can put all your children down on the same form, however we will not look at the Reception child's application until the deadline for receipt of the Reception cohort forms. 

If you have any questions that have not been answered here, please email