Frequently Asked Questions

Q.   When can I expect to receive a refund for sessions paid for during March and April following the temporary closure of school by the Government on Friday, 20th March 2020.  

  • The following has been sent out via Parentpay communication and should answer your question

  • Please can you ensure that no further payments for the Hive are paid by any source as this is creating further complications in respect of the refunds. 

  • If you usually pay through a salary sacrifice scheme, you will need to speak to your Employers payroll department, if you wish to reduce your salary sacrifice (scheme dependent), I would urge you to get some advice and not come out of the scheme totally as you will be unable to rejoin, as the schemes were changed by the government over a year ago and are not accepting re-joiners or new applications, most schemes have the facility to reduce down to the minimum payment during this time,.

  • Each scheme runs slightly differently so please do not ask the school for further advice as we will be unable to advise.

  • If you have paid through BACS I will need to contact you to obtain your bank details so that I can refund through a bank transfer. You can email these details through to me on the following email:

  • please do not call the school as I am working from home.

  • If you have paid through Parentpay this will be refunded through the Parentpay system and once I have completed the transaction at my end, the balance will show on your account, you have the choice to leave the balance on the account and then reallocate at a later date or withdraw the money to the original payment method/card. Parentpay do restrict the amounts of refunds in each month, so if you are expecting refunds for more than one child, I would urge you to wait for all the refunds to be completed before applying for the refund.




Q.   Can my child attend The Hive, out of school club for part of the session?

  • Breakfast club operates from 7.45am - 8.40am and after school club from 3.15pm - 6.00pm.   You can bring/collect your child at any point during these times, however you will be charged for the full cost of the session.   Collection must be made by 6.00pm, otherwise a fine of £1 per minute you are late will be charged.  

Q.   How do I book an emergency session for my child?

  • If your child already attends at The Hive, please email as soon as possible between 8.00am and 4.00pm so that availability can be checked and advised as appropriate.  All outstanding fees must be paid before any emergency sessions will be given.  Fees for emergency sessions do need to be paid before the sessions are taken.  Please ring 07522 987068 outside of these hours. 

  • If your child has never attended at The Hive, you will need to email (as above) in order that the relevant paperwork can be sent through to you for completion.  If we can accommodate you we will advise the amount of the sessions requested for that month.  The paperwork and fees do need to be returned/paid before your child can attend and before you will be given the gate code.

Q.  My child is due to start at The Hive, however I have not been given the gate code?

  • The gate code is changed annually in September or earlier if a safeguarding breach has been notified to school.  For safeguarding purposes, we ask that you only give the gate code to those adults responsible for dropping off or collecting your child/ren.   Once your payment has been received (in advance) for the sessions you are requesting, then you will be given the gate code.   

Q.  Why have I received an invoice from The Hive when they don't usually attend?

  • If you have not collected your child from school by 3.30pm, they will be taken to The Hive and you will be invoiced for the cost of a session.    School finishes at 3.15pm and does not have the staff or resources to look after your child after this time.

Q.  Why do I have to pay a month in advance for my child's sessions?

  • This is so we can identify how many spaces we have month on month and allows us to plan the necessary resources and food and ensure that staff are paid.

  • Payments can be made weekly as long as the total cost of the invoice is paid in full by the 20th of the month (this date must be adhered to whether or not the school is open).

Q.  Why am I chased regularly about not paying my invoice?

  • Contracts are signed by parent/carers at the beginning of the year to confirm that you will adhere to the Club's policies including making payment in full by the 20th of the month.    Late payments impact on the administration of the registers and invoices for the following month and for getting these out on time.

  • A reminder is sent out approximately two days before the invoice is due and an automated letter is sent out around 21st of the month to those whose payment has not been received by school i.e. notification by childcare company, Parentpay or Bank account.  

Q.  Can I receive my invoice by email?

  • Yes.  If you would like to receive it by email please email to request this.   This is to ensure that we have your correct email address.

Q.  My child is going on a school residential, do I have to pay for these days?

  • From 2020, no charges will be made for those children attending residentials on the days when they would normally attend at The Hive.   All other days will be charged in full, whether or not your child attends unless in exceptional circumstances which have been authorised by the Headteacher. 

Q.  My child is in Year 6 and I pay all my fees by Childcare vouchers.  If my account is in credit, how do I claim this back at the end of the school year?

  • Unfortunately due to the tax implications, school is not able to refund you directly for any overpayment made by Childcare Vouchers.   School refund the childcare company and then it is up to the parent/carer to request a refund from them.   To ensure that you are not in credit at the end of the academic year, we suggest that you reduce your amount of payments to your childcare company as the year comes to a close.

Q.  My child is starting school in September, can I put their name on the application form for my child that already attends at The Hive?

  • You can put all your children down on the same form, however we will not look at the Reception child's application until the deadline for receipt of the Reception cohort forms. 

If you have any questions that have not been answered here, please email