FAQ's

Q.   Can my child attend The Hive, out of school club for part of the session?

  • Breakfast club runs from 7.45am - 8.40am and after school club runs from 3.15pm - 6.00pm.   You can bring/collect your child at any point during these times, however you will be charged for the full cost of the session.

Q.   How do I book an emergency session for my child?

  • If your child already attends at The Hive, please email osc@williamlaw.peterborough.sch.uk as soon as possible so that availability can be checked and advised as appropriate.  Fees for emergency sessions do need to be paid on or before the sessions are taken.

  • If your child has never attended at The Hive, you will need to email (as above) in order that the relevant paperwork can be sent through to you for completion.  If we can accommodate you we will advise the amount of the sessions requested for that month.  The paperwork and fees do need to be returned/paid before your child can attend.

Q.  Why do I have to pay a month in advance for my child's sessions?

  • This is so we know how many spaces we have month on month and to ensure that available resources, including food and staffing are paid for.

  • Payments can be made weekly as long as the total cost of the invoice is paid in full by the 20th of the month.

Q.  Why am I chased regularly about not paying my invoice?

  • Contracts are signed by parent/carers at the beginning of the year to confirm that you will adhere to the Club's policies including making payment in full by the 20th of the month.    Late payments impact on the administration of the registers and invoices for the following month and for getting these out on time.

  • A reminder email is sent out just prior to the 20th of the month to advise that payment is still to be received.  This is for those people who have not paid their invoice.  Unfortunately we are unable to pull out those people who pay on time but we do appreciate and thank you for doing this. 

  • An automated letter is sent out around 21st of the month to those who haven't paid their invoice on time.

Q.  Can I receive my invoice by email?

  • Yes.  If you would like to receive it by email please email osc@williamlaw.peterborough.sch.uk to advise.   This is to ensure that we have your correct email address.

Q.  Why have I received an invoice from The Hive when they don't usually attend?

  • If you have not collected your child from school by 3.30pm, they will be taken over to The Hive and you will be invoiced for the cost of a session.    School finishes at 3.15pm and we do not have the staff or resources to look after your child after this time.

Q.  My child is in Year 6 and I pay all my fees by Childcare vouchers.  If my account is in credit, how do I claim this back at the end of the school year?

  • Unfortunately due to the tax implications, school is not able to refund you directly for any overpayment made by Childcare Vouchers.   School refund the childcare company and then it is up to the parent/carer to request a refund from them.   To ensure that you are not in credit at the end of the academic year, we suggest that you reduce your amount of payments to your childcare company to ensure that you are not in credit by the end of the year.

Q.  When do you release spaces at The Hive for the next academic year?

  • In line with The Hive's Admission criteria, those who are at The Hive already will be given forms for the next academic year around April/May time.  During June/July we open the admission up to the new Reception cohort.   After both of these have been completed, any spaces left at the club will be publicised on this website.